CCW 2026 – The 27th International Congress and Trade Fair for Innovative Customer Dialogue

The CCW Congress offers professionals from the service and customer dialogue sector an opportunity to exchange insights on current developments, trends, and technologies. Over several congress and theme days, more than 40 speakers provide perspectives on new working environments, future-oriented solutions, and key aspects of modern customer communication. Participants also have access to a dedicated networking area, where discussions with speakers and other congress attendees are possible. Admission to the accompanying CCW Exhibition is included.

The CCW Exhibition provides a comprehensive overview of the international customer dialogue market. Exhibitors present developments, technological innovations, and practical applications that may be relevant for advancing customer service. Various forums, demonstration areas, and themed spaces offer opportunities for in-depth information and inspiration. The exhibition supports industry professionals in setting their own priorities and creating an individual programme itinerary.